Privacy policy
Last updated: September 10th, 2026
Ganetts (operated by Garnettcom Ltd, "we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we handle it, in line with UK GDPR and the Data Protection Act 2018.
Who We Are
Garnettcom Ltd, trading as Ganetts, is the data controller for personal information collected through ganetts.com.
Contact: hello@ganetts.com | 0333 880 6710
What We Collect
When you browse our site, place an order, or contact us, we may collect:
- **Contact details**: name, email address, phone number, delivery and billing address
- **Order information**: products purchased, order value, payment confirmation (we do not store full card details — payments are processed securely by Shopify Payments)
- **Account information**: if you create an account, your login details and order history
- **Technical data**: IP address, browser type, device information, and site usage data via cookies and analytics tools (see Cookies section below)
- **Communications**: any messages you send us via email, contact forms, or phone
How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including passing necessary details to our delivery partners and suppliers
- Communicate with you about your order, delivery, or any issues
- Respond to enquiries, complaints, or return requests
- Improve our website and product offering
- Send marketing communications, only where you have opted in (you can unsubscribe at any time)
- Comply with legal and tax obligations
Legal Basis for Processing
We process your data under the following legal bases: performance of a contract (fulfilling your order), legitimate interests (improving our service, preventing fraud), consent (marketing emails), and legal obligation (accounting and tax records).
Sharing Your Information
We share your data only where necessary:
- **Suppliers and delivery partners**: to fulfil and deliver your order, since Ganetts operates a dropship model, your name, address, and order details are shared with the relevant manufacturer or courier
- **Payment processors**: Shopify Payments handles transactions securely; we do not see or store your full card details
- **Service providers**: tools we use to run the store (e.g. email platforms, analytics), bound by their own data protection obligations
- **Legal requirements**: where required by law, regulation, or to protect our legal rights
We do not sell your personal data to third parties.
Cookies
Our website uses cookies to operate correctly, remember your preferences, and understand how visitors use the site (via tools such as Google Analytics). You can control or disable cookies through your browser settings, though this may affect site functionality.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements (typically up to 6 years for order and tax records).
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain processing
- Withdraw consent to marketing at any time
- Data portability, where technically feasible
To exercise any of these rights, contact us at hello@ganetts.com.
Data Security
We use appropriate technical and organisational measures to protect your personal data, including secure hosting via Shopify's platform and encrypted payment processing.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Complaints
If you have concerns about how we handle your data, please contact us first at hello@ganetts.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact Us
Garnettcom Ltd, trading as Ganetts
Email: hello@ganetts.com
Phone: 0333 880 6710
Registered office: 3rd Floor, 86-90 Paul Street London England EC2A 4NE