Shipping policy

Shipping Policy

Last updated: 3rd September 2026

Delivery Timescales

Ganetts products are dispatched directly from our trade partners' UK facilities. Because many of our products — including saunas, cold plunges, and garden furniture — are made to order or shipped from specialist warehouses, delivery timescales are longer than standard e-commerce items.

- **Standard timescale:** 2–4 weeks from order confirmation, depending on the product and supplier.
- Exact estimated delivery windows are shown on each product page and confirmed at checkout.
- For large or bespoke items (e.g. saunas, outdoor kitchens, pergolas), we will contact you to confirm a delivery date once your order is ready to ship.

Delivery Area

We currently deliver to addresses within the United Kingdom (mainland). Please contact us before ordering if you require delivery to the Scottish Highlands, Islands, Northern Ireland, or Channel Islands, as additional charges or timescales may apply.

Delivery Costs

Delivery costs are calculated at checkout based on the product and delivery location. Large items (e.g. saunas, furniture sets) may incur a specific delivery charge due to size and weight — this will always be shown before you complete your order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. For large or palletised items, our supplier's delivery partner may contact you directly to arrange a suitable delivery slot.

Delivery Access

For large items, please ensure there is reasonable access to your delivery location (e.g. driveway, front garden). Standard kerbside/driveway delivery is included; please contact us in advance if you anticipate access difficulties (narrow lanes, stairs, restricted vehicle access) as this may affect delivery options.

Failed or Delayed Deliveries

If a delivery attempt fails because no one is available to receive it, our courier or supplier will normally attempt to rearrange. Repeated failed deliveries may incur additional charges.

If your order is significantly delayed beyond the estimated timescale, please contact us at garnettcomltd@gmail.com and we will chase this with our supplier on your behalf. 

Damaged Items

Please inspect large items upon delivery where possible. If an item arrives visibly damaged, note this with the courier and contact us within 48 hours at garnettcomltd@gmail.com so we can arrange a replacement or resolution.

Questions

For any delivery queries, contact us at garnettcomltd@gmail.com.